Citizens’ Charter

Chief Grievance Redressal Officer


‘NHB has appointed following officer as Chief Grievance Redressal Officer for resolving grievances/ complaints:

Dr. Sanjeev Sharma
Executive Director,
National Housing Bank, Core- 5A,
India Habitat Centre, Lodhi Road,
New Delhi – 110 003
Contact No : 011- 24647983
E-mail id :

Bank’s Customers, borrowers, depositors and members of general public are requested to forward their complaints/issues against the Bank, if any, to the above officer for their redressal. The Chief Grievance Redressal Officer would take all necessary steps to redress and resolve the grievance/issue, preferably within a period of 30 days.

National Housing Bank values suggestions for improvement in its Grievance Redressal arrangement.’

After exhausting the above machinery / channels, if the customer is not satisfied, he/she may write to Executive Director and/or Chairman & Managing Director of the Bank:

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